What is WebRTC?
WebRTC (Web Real-Time Communication) is an open standard that lets web browsers make voice and video calls directly, without plugins or separate apps.
WebRTC Explained
WebRTC is the technology that enables real-time voice and video communication directly inside a web browser using standard APIs, with no plugins, downloads, or browser extensions required. It handles capturing the microphone, encoding and decoding audio, encrypting the media stream, and adapting to changing network conditions to keep calls clear. For VoIP, WebRTC is what makes browser-based calling possible: a sales or support rep clicks to dial and talks straight from a Chrome, Edge, Safari, or Firefox tab. Connectoo uses WebRTC as the foundation of its browser calling — every VoIP call you place from the Connectoo web app runs over WebRTC, while the mobile apps cover iOS and Android. There is no SIM-based calling and no separate softphone install needed for browser use, and numbers are available in 60+ countries. WebRTC encrypts media by default (using SRTP), so browser calls are secure in transit. Pure-VoIP competitors like OpenPhone, Aircall, and JustCall also use browser calling, but they stop at the call. Connectoo logs every WebRTC call next to native WhatsApp chats and SMS in one built-in CRM with auto follow-up workflows, the unified-channel wedge that call-only tools cannot match. Connectoo serves teams of every size.
How Connectoo Implements WebRTC
Connectoo includes features directly related to webrtc. Explore these capabilities to see how the concept works in practice within a unified communication CRM.
Related Terms
These glossary terms are closely related to webrtc. Understanding them together gives you a more complete picture of communication CRM concepts.
VoIP
VoIP (Voice over Internet Protocol) is a technology that transmits voice calls over the internet instead of traditional phone lines, letting businesses place and receive calls from a browser or mobile app.
SIP (Session Initiation Protocol)
SIP (Session Initiation Protocol) is the signaling protocol used to set up, manage, and end voice and video calls over the internet in VoIP systems.
Softphone
A softphone is software that turns a computer or mobile device into a phone, letting users make and receive VoIP calls without a physical handset.
SRTP
SRTP (Secure Real-time Transport Protocol) is an encryption standard that protects the voice audio in a VoIP call from eavesdropping and tampering.
Frequently Asked Questions
Learn More
Explore more guides, features, and comparisons related to this topic.
See These Concepts in Action
Connectoo brings WhatsApp CRM, call tracking, follow-up automation, and more together in one platform. Try it free — no credit card required.
Start Free Today