Question 1

What are Connectoo support hours?

Accepted Answer

Connectoo support is available Monday to Friday, 9:00 AM to 6:00 PM IST (India Standard Time). Business plan customers receive priority support with faster response times. Email support is available 24/7 with responses within 24 hours on weekdays.

Question 2

How fast does Connectoo respond to support requests?

Accepted Answer

Free and Pro plan customers receive email responses within 24 hours on business days. Business plan customers receive priority support with responses within 4 hours during business hours. Critical issues (service outages) are addressed as soon as possible regardless of plan.

Question 3

Does Connectoo offer onboarding or setup help?

Accepted Answer

Yes. All new teams receive access to setup guides and documentation. Pro plan customers get email-based onboarding support. Business plan customers get a dedicated account manager who assists with setup, configuration, and workflow creation.

Question 4

How do I report a bug or request a feature?

Accepted Answer

Email support@connectoo.ai with the subject line "Bug Report" or "Feature Request." Include as much detail as possible — screenshots, steps to reproduce, and the expected vs actual behavior. Feature requests are reviewed monthly and prioritized based on customer demand.

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