What is VoIP?
VoIP (Voice over Internet Protocol) is a technology that transmits voice calls over the internet instead of traditional phone lines, letting businesses place and receive calls from a browser or mobile app.
VoIP Explained
VoIP converts voice into digital data packets and sends them over an internet connection rather than the cellular or landline network. This means a business can make and receive calls from any device with internet access — a laptop browser, a desktop softphone, or an iOS or Android app — without dedicated phone hardware. For businesses, VoIP lowers calling costs, makes a single business number shareable across a distributed team, and allows calls to be recorded and logged in the cloud automatically. Connectoo is built on VoIP telephony: every call is placed in the browser via WebRTC or through the Connectoo mobile app, with numbers available in 60+ countries. There is no SIM-based calling — calling is fully cloud-based. Where pure-VoIP providers like JustCall, Aircall, CallHippo, Dialpad, OpenPhone, and Exotel stop at the call itself, Connectoo logs every VoIP call alongside native WhatsApp chats and SMS on one customer timeline inside a built-in CRM, then triggers auto follow-up workflows across all three channels. That unified-channel layer is the wedge: you capture VoIP call intent and close with context no call-only tool can match. Connectoo serves teams of every size, from solo founders to enterprise.
How Connectoo Implements VoIP
Connectoo includes features directly related to voip. Explore these capabilities to see how the concept works in practice within a unified communication CRM.
Related Terms
These glossary terms are closely related to voip. Understanding them together gives you a more complete picture of communication CRM concepts.
SIP (Session Initiation Protocol)
SIP (Session Initiation Protocol) is the signaling protocol used to set up, manage, and end voice and video calls over the internet in VoIP systems.
WebRTC
WebRTC (Web Real-Time Communication) is an open standard that lets web browsers make voice and video calls directly, without plugins or separate apps.
Cloud PBX
A cloud PBX is an internet-hosted phone system that provides business call routing, extensions, and call-handling features without any on-site hardware.
VoIP Call Tracking
VoIP call tracking is the technology that captures phone calls made over the internet (Voice over Internet Protocol) and logs them automatically into a CRM, recording caller ID, duration, timestamps, and call outcome.
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