Terms of Service
Effective: June 17, 2026 · Last updated: June 17, 2026
Please read these Terms of Service carefully before using Connectoo. They form a legally binding agreement between you and Connectoo covering your use of our VoIP calling, WhatsApp inbox, SMS, and CRM features. By signing up or using the Service in any way, you accept these Terms in full. If you are registering on behalf of a company or other legal entity, you confirm you have authority to bind that entity. Questions? Write to us at [email protected].
1. Agreement to Terms
These Terms of Service ("Terms") govern the relationship between Connectoo ("we," "us," "our") and the individual or organization ("you," "your") that accesses or uses the Connectoo platform, website, and mobile application (together, the "Service"). By creating an account or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated here by reference.
We may update these Terms periodically. When we make material changes, we will give you reasonable advance notice — typically at least ten days — by email or by posting a notice within the Service. Continuing to use the Service after a change becomes effective means you accept the updated Terms.
2. About the Service
Connectoo is a cloud-based communication platform that brings VoIP calling, WhatsApp Business messaging, and SMS into a single shared inbox with team collaboration tools, workflow automation, and customer relationship management features. It is available through a web browser at connectoo.ai and through our mobile application. Calls are placed over the internet (VoIP) from the browser and mobile app — there is no SIM card or desk phone required.
We may introduce new features, retire existing ones, or modify how the platform works over time. We will not remove functionality in a way that materially degrades your core experience without giving you reasonable notice. New features we release are also subject to these Terms unless we say otherwise.
3. Eligibility & Accounts
3.1 — Age & Capacity
You must be at least 18 years old to use the Service. By creating an account, you confirm that you meet this requirement and that you are legally capable of entering into binding contracts in your jurisdiction.
3.2 — Account Accuracy
You agree to provide truthful, current, and complete information when registering, and to keep that information up to date. Accounts created with false information may be suspended or terminated.
3.3 — Account Security
You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. If you become aware of any unauthorized access, you must notify us promptly at [email protected]. We are not liable for losses caused by unauthorized account access that results from your failure to protect your credentials.
3.4 — One Account per User
Login credentials are personal. A single set of credentials may not be shared among multiple people. Each user within your organization must have their own account seat.
3.5 — Business Accounts
If you are subscribing on behalf of a business, your company or organization becomes the account holder. You personally represent that you have the authority to commit that entity to these Terms.
4. License to Use
Subject to your compliance with these Terms and the payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your active subscription period, solely for your internal business communication purposes.
This license does not permit you to sublicense, resell, distribute, or make the Service available to third parties outside of your organization unless we have given written approval. All rights we have not explicitly granted here remain with us.
5. Your Obligations
5.1 — Lawful Use
You are responsible for ensuring that your use of the Service complies with all laws and regulations that apply to you, including telecommunications, data protection, consumer protection, and anti-spam laws in every jurisdiction where you or your contacts are located.
5.2 — Content Responsibility
You own the content you upload or transmit through the Service ("Your Data") and are responsible for ensuring you have all necessary rights to use and process that content. You must not transmit content that infringes third-party intellectual property rights or violates any person's privacy.
5.3 — Third-Party Integrations
When you connect Connectoo to an external tool (such as a CRM or analytics platform), you are responsible for ensuring that such integration complies with the terms of the third-party provider and with applicable laws.
5.4 — Prompt Response to Notices
If we notify you that a particular use of the Service is not permitted, you must stop that use immediately.
6. Prohibited Uses
The following are expressly not permitted. Violation may result in immediate account suspension:
- Reselling, renting, sublicensing, or otherwise making the Service available to third parties for commercial gain;
- Attempting to reverse-engineer, decompile, or extract the source code of any part of the Service;
- Sending unsolicited bulk messages, spam, or marketing communications without the recipient's prior consent, in violation of applicable anti-spam laws (including CAN-SPAM, CASL, or GDPR marketing provisions);
- Using the Service to harass, threaten, defame, or otherwise harm any person;
- Transmitting malicious code, viruses, or any software designed to disrupt, damage, or gain unauthorized access to systems;
- Collecting, scraping, or harvesting user data from the Service through automated or manual means not authorized by us;
- Impersonating another person, business, or brand;
- Using the Service to acquire phone numbers or send traffic for fraud, one-time-password (OTP) resale, or other abusive purposes that risk carrier compliance;
- Using the Service for any purpose that is illegal in the jurisdiction where you are operating;
- Attempting to interfere with or disrupt the Service infrastructure, including overloading servers or circumventing rate limits;
- Building a product or service that substantially replicates or competes with the Service using information or access gained through it.
7. WhatsApp & Third-Party Messaging
7.1 — API Access
Connectoo connects to WhatsApp via the official WhatsApp Business API operated by Meta Platforms, Inc. We do not use unofficial WhatsApp access methods. Your use of WhatsApp features through Connectoo is additionally subject to Meta's WhatsApp Business Terms of Service and Messaging Policy.
7.2 — Your Messaging Responsibility
You are solely responsible for complying with all applicable rules for messaging through WhatsApp and other channels — including obtaining proper opt-in consent from recipients, respecting messaging frequency limits, using only approved message templates where required, and honoring opt-out requests promptly.
7.3 — API Changes
We have no control over Meta's product decisions. If WhatsApp's API changes, is restricted, or becomes unavailable, we will work in good faith to adapt, but we cannot guarantee uninterrupted access to WhatsApp features and will not be liable for disruptions caused by changes Meta makes to its platform.
7.4 — Other Channels
The same principles apply to VoIP calling, SMS, and any other communication channels available through Connectoo. You are responsible for compliance with the laws and carrier rules governing each channel and phone number you use.
8. Call Recording
8.1 — Optional Feature
Call recording is an opt-in feature available on paid plans. It is disabled by default. You must actively enable it for your account.
8.2 — Legal Compliance is Your Responsibility
Laws governing call recording vary significantly by country, state, and territory — some require consent from only one party to the call, others require all parties to consent. You are solely and entirely responsible for understanding and complying with the call recording laws in every jurisdiction in which you operate. Connectoo provides optional pre-call notification tools to help you manage consent workflows, but we do not verify or guarantee compliance on your behalf.
8.3 — Indemnity for Recording
You agree to indemnify and defend Connectoo against any claims, fines, or legal costs that arise from your use of the call recording feature, including from your failure to obtain required consents.
8.4 — How Recordings Are Stored
Recordings are encrypted both during transmission and at rest. Access is limited to users you designate within your account settings. We do not listen to, analyze, or share your call recordings except where required by law.
9. Plans & Billing
9.1 — Plan Options
We offer a Free plan with limited features and paid plans billed monthly or annually. Current plan names, features, and pricing are available at connectoo.ai/pricing. Some prices and phone-number availability vary by country/region. Prices are stated in US Dollars and do not include applicable taxes, which are your responsibility.
9.2 — Automatic Renewal
Paid subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method on each renewal date without additional confirmation.
9.3 — Upgrades
You may move to a higher-tier plan at any time. The upgrade takes effect immediately and you will be charged a prorated amount for the remainder of the current billing period.
9.4 — Downgrades & Cancellation
You may downgrade or cancel your plan at any time from your account settings. A downgrade takes effect at the end of your current billing period. You will continue to have access to paid features until that date.
9.5 — Refund Policy
If you are not satisfied with a paid plan, you may request a full refund within 14 days of your initial subscription purchase. After that 14-day window, subscription fees are non-refundable for the current billing period. Fees for periods you have not used because you chose to cancel early are not refunded.
9.6 — Payment Failures
If a payment is declined, we will notify you and allow a reasonable period to update your payment details. If payment is not received within 10 days of that notice, we may suspend access to paid features until the outstanding balance is settled.
9.7 — Billing Disputes
If you believe a charge on your account is incorrect, you must raise the dispute with us in writing within 14 days of the invoice date. We will review it in good faith. Disputes not raised within this window will be treated as accepted.
9.8 — Price Changes
We may adjust our pricing from time to time. We will give you at least 30 days' written notice before a price increase takes effect on your account. You may cancel before the new price takes effect if you do not wish to continue at the new rate.
10. Fair Use
Connectoo is built for teams using it as their primary communication hub for live, human-driven conversations. Features marketed as "unlimited" within a plan are subject to fair use — meaning use consistent with the normal patterns of a business of your size and type.
10.1 — What's Not Acceptable
Running automated bulk broadcast campaigns, deploying bot-driven message floods, or using Connectoo as a mass outbound dialer is not covered by standard plans. These activities consume disproportionate infrastructure resources and may also violate messaging-platform and carrier policies.
10.2 — What We May Do
If we detect usage patterns that materially exceed normal business use — or that appear to be gaming plan limits — we may reach out to discuss your needs. Depending on the situation, we may ask you to move to a more suitable plan, apply usage caps, or in serious cases, suspend the account.
10.3 — WhatsApp Template Limits
WhatsApp message volumes and template approvals are governed by Meta's policies, which are outside our control. We pass through any limits or restrictions Meta applies to your account.
11. Your Data
11.1 — You Own Your Data
You retain full ownership of all content, contacts, messages, recordings, notes, and other data you put into the Service ("Your Data"). We do not claim any ownership rights over it.
11.2 — License to Us
To operate the Service, you grant us a limited, non-exclusive, worldwide license to store, process, display, and transmit Your Data as necessary to deliver the features you use. This license ends when you delete your account and your data is removed from our systems.
11.3 — No Training on Your Data
We do not use your WhatsApp conversations, call recordings, SMS messages, or CRM data to train machine learning or AI models.
11.4 — Data Export
You may request an export of Your Data at any time while your account is active, and for up to 30 days after account closure. Reach us at [email protected] to make an export request. After 30 days from account closure, your data will be permanently deleted from our active systems, subject to any legal retention obligations.
11.5 — Feedback
If you share suggestions or feedback about the Service, we may act on those ideas to improve the platform. You grant us a royalty-free license to use such feedback without any obligation to compensate you.
12. Intellectual Property
Everything that makes up Connectoo — the software, user interface, design, documentation, logos, trademarks, and all underlying technology — belongs to us and is protected by intellectual property law. Your subscription gives you the right to use the Service as described in these Terms. It does not transfer ownership of any part of the platform to you.
You may not copy, reproduce, modify, publicly display, or create derivative works from any part of the Service without our prior written consent.
Logo usage: by using Connectoo, you give us permission to display your company's name or logo as a customer reference on our website and in our marketing materials. If you would prefer we not do this, simply email us and we will remove it promptly.
13. Confidentiality
In the course of using the Service, each party may receive non-public information from the other ("Confidential Information"). Each party agrees to keep the other's Confidential Information secure and not to disclose it to anyone outside the parties who does not need access to it. This obligation does not apply to information that: (a) was already publicly known at the time of disclosure; (b) became public knowledge through no fault of the receiving party; (c) the receiving party independently developed without using the other's information; or (d) is required to be disclosed by law, provided the disclosing party gives reasonable advance notice where legally permissible.
Your Data is treated as your Confidential Information. Our pricing, product roadmaps, and unpublished business information shared during sales conversations are treated as our Confidential Information.
14. Data Security & Privacy
We take the security of your data seriously. Our security practices — including encryption in transit (TLS), encryption at rest (AES-256), access controls, and regular security reviews — are described in our Privacy Policy. How we collect, use, and process personal data, including our obligations under GDPR and other data protection laws, is covered in detail there.
If we become aware of a confirmed breach affecting your data, we will notify you without undue delay in accordance with applicable law and will work with you to assess and mitigate any impact.
15. Service Availability
We put significant effort into keeping Connectoo reliable and available. However, we do not make any guarantee of uninterrupted access. Planned maintenance will be communicated in advance where possible. Unplanned outages may occur due to infrastructure failures, security incidents, telephony-carrier issues, or factors beyond our control. We will communicate the status of the Service and any incidents through our status page.
We are not liable for losses you suffer as a result of temporary unavailability, whether planned or unplanned.
16. Disclaimers
17. Limitation of Liability
18. Indemnification
You agree to defend, indemnify, and hold Connectoo, its affiliates, and their respective directors, employees, and contractors harmless from any claim, demand, loss, liability, or expense (including reasonable legal fees) that arises from: (a) your use of the Service in violation of these Terms; (b) content or data you submit through the Service that infringes third-party rights; (c) your violation of any applicable law; or (d) your use of the call recording feature without obtaining legally required consent.
19. Suspension & Termination
19.1 — Termination by You
You can close your account at any time through the account settings page. Paid access continues until the end of the billing period in which you cancel. We do not pro-rate refunds for early cancellation within a billing period, except as described in Section 9.5.
19.2 — Suspension by Us
We may suspend your account if you violate these Terms or if your use of the Service puts others at risk. Where the situation allows, we will give you notice and an opportunity to fix the issue before suspending. For serious violations — such as sending spam, fraud, illegal activity, or persistent non-payment — we may act immediately.
19.3 — Termination by Us
We may terminate your account with 30 days' written notice if we discontinue the Service or if there is a legitimate business reason to do so. We may also terminate immediately for serious or repeated breaches of these Terms.
19.4 — After Termination
When your account closes — for any reason — your access to the Service ends. We will retain your data for up to 30 days after account closure to allow you to request an export, after which it will be permanently deleted from our systems, except where we are legally required to retain certain records. Any amounts you owe us at the time of termination remain payable.
19.5 — Surviving Clauses
Sections 11 (Your Data), 12 (Intellectual Property), 13 (Confidentiality), 16 (Disclaimers), 17 (Limitation of Liability), 18 (Indemnification), and 20 (General Provisions) remain in force after any termination of these Terms.
20. General Provisions
20.1 — Governing Law
These Terms are governed by the laws of India. Any disputes that cannot be resolved amicably within 30 days of written notice will be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 (India). Arbitration will be conducted in English, with the seat in India, by a sole arbitrator mutually agreed upon by both parties.
20.2 — No Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations — for example, in connection with a business acquisition — with written notice to you.
20.3 — Severability
If any part of these Terms is found to be unenforceable by a court of competent jurisdiction, that part will be adjusted to be enforceable to the maximum possible extent. The rest of the Terms remain unaffected.
20.4 — No Waiver
If we do not enforce a provision of these Terms on a given occasion, that does not waive our right to enforce it in the future.
20.5 — Independent Parties
Connectoo and you are independent businesses. These Terms do not create any employment, partnership, agency, or joint venture relationship between us.
20.6 — Entire Agreement
These Terms, together with our Privacy Policy and any applicable order confirmation, constitute the entire agreement between you and Connectoo regarding the Service and replace any prior discussions or agreements on the same subject.
20.7 — Force Majeure
Neither party will be held responsible for delays or failures caused by events genuinely outside their reasonable control, such as natural disasters, government actions, widespread internet outages, cyberattacks, or pandemics.
20.8 — Export Compliance
You agree to comply with all applicable export control and sanctions regulations. You confirm that you are not located in a country subject to comprehensive trade restrictions and are not listed on any government sanctions list.
20.9 — Notices
Notices from us will go to the email address you registered with. Notices to us should be sent to [email protected]. Email notices are treated as received immediately upon delivery.
21. Definitions
| Term | Meaning |
|---|---|
| "Connectoo" | The company operating the Service at connectoo.ai. |
| "Service" | The Connectoo platform, including the website at connectoo.ai, the mobile application, APIs, and all features offered under any subscription plan. |
| "You / Your" | The individual or business entity that accesses or uses the Service under these Terms. |
| "Your Data" | All content, contacts, messages, call recordings, notes, and other data that you upload, transmit, or create within the Service. |
| "Subscription Period" | The calendar period (monthly or annual) for which you have paid for access to a paid plan. |
| "Confidential Information" | Non-public information shared by one party with the other that is marked as confidential or that a reasonable person would understand to be confidential in context. |
| "Third-Party Services" | External applications or platforms that integrate with the Service, including the WhatsApp Business API, telephony/SMS carriers, external CRM systems, and analytics tools. |
| "User" | Any individual granted access to a Connectoo account under your subscription. |