Business SMS From Your VoIP Number
Send and receive SMS straight from the Connectoo portal and mobile app, using your business VoIP number — no SIM card, no personal phone. One consistent number for the customer, one shared inbox for your team, and one timeline per contact for calls, SMS, and WhatsApp.
What You Get
- Send and receive SMS from your VoIP number in the browser and mobile app
- SMS threads on the same contact timeline as calls and WhatsApp
- Shared team inbox — assign threads, leave internal notes
- Reusable SMS templates at user or team level
- Workflow triggers on incoming SMS, undelivered SMS, and opt-outs
- Cross-channel automation: missed call → SMS where WhatsApp is not available
- STOP/HELP opt-out handling and per-region compliance helpers
- Bulk SMS for transactional and outbound campaigns (paid plans)
Portal SMS, Not Personal-Phone Tracking
Connectoo Business SMS works through your company VoIP numbers — your team texts customers from the portal or app, and those messages are captured in the CRM by design. Connectoo does notread or sync messages from anyone’s personal SIM phone. The table below shows how that compares to the old “sync from mobile” approach and to standalone SMS tools.
| Capability | Connectoo Business SMS | Standalone SMS app |
|---|---|---|
| Sender | Your business VoIP number | Separate number / app |
| Same number as calls | Yes | No |
| SMS on the CRM timeline | Yes — beside calls & WhatsApp | In isolation |
| Reads personal-phone texts | No (by design) | Varies |
| Cross-channel automation | Yes — one rule engine | No |
SMS, Calls, and WhatsApp on One Timeline
When a rep opens a contact in Connectoo, they see the full conversation across channels — the call yesterday, the SMS this morning, the WhatsApp reply five minutes ago — in one chronological view. SMS isn’t a separate silo; it’s part of the same customer story as voice and WhatsApp, under the same automation engine. That is the difference between a cloud phone that only makes calls and a unified platform where every channel lands in one CRM with auto follow-ups.
Frequently Asked Questions
Text Customers From the Same Number as Your Calls
Connectoo Business SMS shares your VoIP number, your inbox, and your automation engine. Start free — no credit card required.
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