What is Softphone?
A softphone is software that turns a computer or mobile device into a phone, letting users make and receive VoIP calls without a physical handset.
Softphone Explained
A softphone is a software application that lets you place and receive calls over VoIP from a computer or smartphone, replacing the need for a physical desk phone. It captures audio from the device microphone, sends it over the internet, and presents a dial pad, call controls, contact list, and call history on screen. Softphones come in two main forms: standalone apps installed on a desktop or phone, and browser-based softphones that run inside a web page using WebRTC with nothing to install. Connectoo offers both: a browser softphone powered by WebRTC for calling straight from a Chrome, Edge, Safari, or Firefox tab, plus native iOS and Android apps for calling on the move. There is no SIM-based calling, and numbers are available in 60+ countries. Where Connectoo goes further than softphone-style products from JustCall, Aircall, Dialpad, or OpenPhone is the built-in CRM behind the dial pad: every softphone call is logged against the contact on one timeline alongside native WhatsApp chats and SMS, and auto follow-up workflows trigger across all three channels. A call-only softphone leaves the conversation stranded; Connectoo turns it into a unified customer record. Connectoo serves teams of every size.
How Connectoo Implements Softphone
Connectoo includes features directly related to softphone. Explore these capabilities to see how the concept works in practice within a unified communication CRM.
Related Terms
These glossary terms are closely related to softphone. Understanding them together gives you a more complete picture of communication CRM concepts.
WebRTC
WebRTC (Web Real-Time Communication) is an open standard that lets web browsers make voice and video calls directly, without plugins or separate apps.
VoIP
VoIP (Voice over Internet Protocol) is a technology that transmits voice calls over the internet instead of traditional phone lines, letting businesses place and receive calls from a browser or mobile app.
Click-to-Call
Click-to-call is a feature that lets users place a phone call by clicking a button, link, or contact in software, without manually dialing the number.
VoIP Call Tracking
VoIP call tracking is the technology that captures phone calls made over the internet (Voice over Internet Protocol) and logs them automatically into a CRM, recording caller ID, duration, timestamps, and call outcome.
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