Put one business number on your website and let the whole team answer it. Connectoo rings every rep in the browser or mobile app, routes calls by your rules, and logs every call, WhatsApp chat, and SMS on the same CRM timeline, so nobody asks "who spoke to this customer?"
A shared business phone number is a single line, such as your main sales or support number, that several teammates can answer and call out from at the same time. Customers dial one number and always reach the business, not a specific person's mobile. In Connectoo, a shared number is a VoIP number that rings in the browser app and the iOS and Android apps for everyone assigned to it, with unlimited concurrent calls on paid plans. Outbound calls show the same number as caller ID, so customers recognise you when you call back. Because Connectoo is a VoIP phone system with a built-in CRM, every call on the shared line is logged against the contact with the rep who handled it, the duration, notes, and tags. That turns a shared number from an anonymous switchboard into a team inbox where you can see who answered, who missed it, and who owns the callback.
Connectoo routes every call to a shared number with rules you set, so the right rep picks up without anyone passing the phone around. On the Starter plan and above you can ring all devices at once, use cascading call distribution to try reps one after another, hold callers in a call queue with custom music and messages, and add an IVR menu such as "press 1 for sales, press 2 for support". Business hours and per-user working hours keep after-hours calls going to voicemail, which can be sent to email. The Growth plan adds multilevel IVR, holiday routing, number groups, blind and warm call transfer, conference calls, and sticky agent routing, which sends a returning caller back to the rep who spoke to them last. Scale adds live call monitoring plus join, barge, and whisper for coaching. Reps answer in a WebRTC browser tab or the mobile app, and need no SIM card or desk phone.
The call shared inbox is where a shared number stops losing leads. Every inbound and outbound call on the line appears in one team view on the Starter plan and above, showing who answered, which calls were missed, and which callers left a voicemail. Reps add call notes, comments, tags, and a disposition such as "interested" or "call back Tuesday". Mandatory tagging makes sure nobody closes a call without recording its outcome. Missed calls stay visible to the whole team until someone takes ownership, instead of sitting unseen on one rep's handset. On Growth and Scale, a missed call on the shared number can trigger an auto follow-up workflow that sends a WhatsApp template, creates a callback task for the assigned rep, or alerts a manager. Managers on Growth get call recordings and three months of reports, and Scale adds a year of reports, user status monitoring, and audit logs.
A shared number keeps the customer relationship with the business, while personal mobiles keep it with the employee. When reps call from their own SIM cards, customers save a personal number, call history lives on individual handsets, and the contact leaves when the rep leaves. Managers cannot see missed calls, hear recordings, or know who promised what. A shared Connectoo number fixes each of those gaps. The number belongs to the company and can be ported in from your current provider. Calls ring the whole team, so one rep being on leave or busy does not mean a missed lead. Every call is logged to the CRM automatically, without manual notes in a spreadsheet. Reps can still have their own direct numbers too: every paid licence includes one standard number free, and extra standard numbers cost $8 per month. Many teams run one shared main line plus a direct line per rep.
A shared business phone number on Connectoo costs the per-user plan price for each teammate who answers it, plus usage-based call charges outside your minutes bundle. On the US and Canada unlimited-minutes bundle, Starter is $20 per user per month, or $15 on annual billing, and includes the call shared inbox, queues, IVR, and cascading distribution. Growth is $35, or $28 annually, and adds call recording, multilevel IVR, transfers, and the WhatsApp shared inbox. Scale is $50, or $40 annually. Each paid licence includes one standard number free, so a five-person team gets five numbers and can use one as the shared main line. Additional standard numbers are $8 per month, and premium ranges such as some toll-free numbers are priced separately on the number pricing page. Competitors such as OpenPhone, Aircall, and JustCall also sell shared numbers. The difference is that Connectoo puts WhatsApp and SMS on the same contact timeline as the calls.
A shared phone number only solves half of team communication if customers also message you on WhatsApp. Most VoIP tools, including Aircall, Dialpad, and OpenPhone, give you a shared line for calls and SMS but leave WhatsApp in a separate app or paid add-on. Connectoo puts the shared VoIP number, the WhatsApp shared inbox, and SMS into one CRM, so a customer who calls the main line, then sends a WhatsApp message, then replies to an SMS appears as one contact with one timeline. Any teammate who picks up the conversation sees the full history across channels. Auto follow-up workflows can act on any of those events, such as a WhatsApp message after a missed call or an SMS reminder before a scheduled callback. For sales and support teams of every size, that means one number for customers to remember and one place for the team to work.
Connectoo Shared Phone Number for Teams is designed for specific team roles and use cases. Here are the teams that benefit most from this feature.
Teams that publish one sales number on ads and the website, then spread inbound leads across reps with cascading distribution and track every callback in the call shared inbox.
Support and reception teams that need queues, IVR, business hours, and voicemail on one number, so customers always reach someone and nothing waits unseen on a single phone.
Teams working from different cities or countries that answer the same business number from a browser or mobile app, with no desk phones, SIM cards, or office PBX.
See how Connectoo Shared Phone Number for Teams compares to handling this process manually. The table below shows capabilities that Connectoo automates versus what teams typically do without a dedicated tool.
| Feature | Connectoo | Personal Mobiles |
|---|---|---|
| One number customers can always reach | ✓ | ✗ |
| Rings every rep in browser and mobile app | ✓ | ✗ |
| Call queue, IVR, and business hours | ✓ | ✗ |
| Missed calls visible to the whole team | ✓ | ✗ |
| Every call logged to the CRM automatically | ✓ | ✗ |
| Number stays with the business when a rep leaves | ✓ | ✗ |
| WhatsApp and SMS on the same contact timeline | ✓ | ✗ |
Connectoo features work together as a unified communication CRM. Explore these related capabilities that complement Shared Phone Number for Teams.
Explore more guides, features, and comparisons related to this topic.
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