What is Number Porting?

Number Porting Explained

Number porting (or local number portability) lets a business move its existing phone number to a new provider instead of losing it and starting over with a new number. This matters because a phone number is often printed on marketing, listed online, and known to existing customers — keeping it during a switch protects brand recognition and avoids lost calls. Porting involves submitting a request with proof of ownership to the new provider, who coordinates with the losing carrier to transfer the number, a process that typically takes a few business days depending on the country and number type. Connectoo supports porting existing numbers into its cloud VoIP platform across its 60+ country footprint, so teams can switch without abandoning the numbers customers already use; once ported, calls ring in the browser via WebRTC or in the mobile apps, with no SIM-based calling. After porting, every call on the number is logged with native WhatsApp chats and SMS in one built-in CRM with auto follow-up workflows. Pure-VoIP providers like JustCall, OpenPhone, and Dialpad support porting too, but they stop at the call; Connectoo's unified-channel CRM is the wedge that makes the switch worth more. Connectoo serves teams of every size.